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ABOUT US ::
About company
- Faktor
Plus is one of the leading companies
in market research area in Serbia. It is founded 2000th year as a yearly experience
result of its founders, and since than it has realized more than 2000 market
research projects.
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Basic activities of Faktor Plus are planning and conducting ad hoc and continual
researches and public opinion polls.
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Faktor Plus its work base on principles
of accuracy, simplicity, reliability, and efficiency. At the same time it
keeps on progressing and developing of methods and knowledge
- Large
number of clients (local as well as international) is confirmation of this
company’s work quality, which always aims to employee’s development
and follows trends in market research.
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Faktor Plus is first company in Serbia
and Montenegro which developed and implemented „Customer
Satisfaction Index“ – CSI for Serbia and Montenegro
in cooperation with NQRC- (National Quality Research Center) and CFI Group
from SAD, and by methodology of forming ACSI ( American Customer Satisfaction
Index).
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Special strength of Faktor Plus is possibility of conduction of quality researches
in the region as well, (ex SFRJ, Romania, Bulgaria, Hungary...)
Research team
- Management
team of Faktor Plus is formed of high educated people from economy, psychology,
sociology, statistics and mathematics.
- Faktor
Plus strength is also, wide network of field workers in Serbia and Montenegro,
which numbers more than 600 trained people devoted and loyal to this company.
- Faktor
Plus owns modern Call Center, which enables fast and efficient telephone data
gathering.
Mission
- Main
motto of our company is„ Research
is investment not a cost“.
- Our
goal is satisfaction on all levels, first of all end users of our clients,
their employees and top management of our clients.
- All
our activities and energy are focused to that, and knowledge, work, experience
and fair play are ways to maintain that constantly.